I like the location and the temperature controlled storage (other than the left hand lane turn issue). I have used this place multiple times due to these features and for various reasons. Setting up new contracts has not been without hassle and customer service has not met my expectations. The phones often roll to corporate and we have spent hours on the phone for simple requests. The response from local management seems unconcerned and insincere. If it were my business, I would add staff to make sure calls for my business are handled well. The facility itself seems well kept and I have noticed staff spending a significant amount of time with customers trying to explain things well. If there was a competitor with the same features, I would try another facility due to the poor response from staff, long wait times and watching customers served out of order of the line. Small town though so Ill try again and hope for a better experience next time to be treated as a more valued customer. Corporate customer service did do a much better job of listening and apologizing for short-comings which I appreciate.
First time I have ever drove a big truck and I am so excited about this. Good price and the move is no big deal now. Hope I can get from point A To point B without any problems. The storage unit is ready for my delivery of my apartment stuff. I know I have some men around to move my apartment. So the cost is 20$ for 24 hours plus 79 cents a mile. U-haul place is 3miles down the road. The storage is 60$ for 3 months. Plus its next to the gas station so excited about that... Lunch time and some beers are great when you spend the day at a storage unit. Love my life. The only part that is missing is another place to live but it will be fine. I'm a survivor and that is the key to life.
Great staff. Very informative. I needed a hitch installed on my new van so I could pull a uhaul trailer on my next move. It was done in a timely matter. Also, I have rented uhaul In the past at other locations. This location told me to check with my insurance company to see if Im already covered to pull a uhaul trailer. Turns out I was covered, so they help me save $70. The other locations never mentioned it and charge me a daily rate. This location also sells bike racks, steps and other equipment. Great store. Thanks for the tip guys.
Such great customer service here! Got my hitch installed here plus rented a small trailer. Awesome staff! Definitely recommend!
My husband and I would like to thank General Manager Jim Pena and his staff for being so helpful and accommodating us with the 14 U- box that we rented. Always helpful and understanding made moving out so stress free and in backing out the 26 footer out for us keep the amazing work. The Perez family
U-Haul Moving & Storage of Prescott is a Canadian Moving Company based in Prescott, Ontario. U-Haul Moving & Storage of Prescott is located at 2122 AZ-69, Prescott, AZ 86301, USA, Prescott, Ontario 86301, Canada.
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